Plans change, and we get it. Give us at least 24 hours and there's no charge at all. Inside that window there's a fee, because the time was held for you and it's usually too late to fill.
24 Hours or More
Cancel or reschedule at no charge.
Less Than 24 Hours
A fee of 25% of your service total. It can be applied as credit toward a future appointment.
Same Day
A fee of 50% of your service total, also creditable toward your next visit.
No-Shows
Charged 100% of the service cost. No credit option.
Using Your Credit
Late-cancellation credits roll forward up to two times in any 12-month period. On a third late cancellation or no-show in that window, the fee still applies but cannot be used as credit.
Classes
Class cancellations need to be at least 24 hours before the class starts.